Tier 1 Support

Chargify  San Antonio, TX, United States

Posted: January 6, 2017 | Job Type: Full Time

Title/position: Product Specialist

Location: San Antonio, TX, USA

Employment type: Full Time

Min. Experience: College Graduate or Comparable Work Experience

We're looking for special individuals to join the Chargify mission and serve customers on our support team. Our job is to make the process of managing our customer’s subscription business as easy as possible, so they can focus on their business. That covers a lot of ground, but we consistently score 98% or higher on our customer satisfaction ratings. In fact, we know many customers by name and get to watch them scale their business firsthand.

Who Are We?

Chargify manages all parts of the revenue lifecycle for subscription and recurring revenue businesses. The revenue lifecycle includes things like complex recurring billing, retention around failed/delinquent credit card payments, business analytics, and customer service tools for revenue operations. Think of Chargify as the operating system for subscription/recurring revenue businesses. However, its not just about the technology…a core part of our offering is the expertise we can deliver customers with our outstanding customer support.

Great support comes from having a great company culture. Chargify’s culture is one of our secret weapons; check out our core values at https://www.chargify.com/blog/core-values/. Our team is engaged, curious, funny, inclusive, thoughtful, smart and reliable.

We're looking for people who share our passion for how Chargify can help our customers succeed. We want to find people whose communication skills and whose empathy in interacting with our customers matches their problem solving skills. You must be an excellent writer. Your enthusiasm for solving problems and helping others should shine through in all your verbal and written interactions.

Required skills and experience

  • College graduate or comparable work experience
  • Excellent written and verbal communication skills
  • Easily adapt to new software applications
  • Ability to provide clear and concise instructions
  • Exceptional customer service orientation
  • Attention to detail
  • Highly self-motivated
  • Basic knowledge of JS and CSS a BIG plus!

About the position

Your responsibilities will include:

  • Answering incoming support calls, helpdesk tickets, and in-app live chats
  • Recording detailed call notes
  • Assisting customers with support questions
  • Escalating issues to Technical Specialists as necessary
  • Identifying and recording feature requests
  • Ability to work Monday-Friday from 3pm-12am CDT (with 1 hour lunch)
  • Required to travel 1-2 times per year for company meetups

Benefits

US citizens will be eligible for our benefits package, which includes:

  • Medical, dental, and vision insurance plans
  • 4 weeks paid time off annually
  • 9 paid holidays each year
  • Company-paid Life and AD&D coverage with the option to purchase additional coverage
  • Company paid Short Term Disability coverage
  • 401(k) plan
  • Medical and dependent care flexible spending accounts

About Us

Chargify is a globally-recognized leader in the Recurring Billing and Subscription Management space. Since 2009, we have delighted thousands of merchants with our ease of use, customer service, and reliability.

Our small, agile team works hard, has fun, and loves to make it easy for merchants to manage their subscription-based business.


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